- We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
- Buyers must return goods within 30 days of receiving the order.
- It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
- Please ensure that all bags/tags/labels untorn and still attached.
- To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping.
- We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
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